BYSIDE: Airport Passenger Engagement Platform
Every passenger moment becomes a conversation: live flight info, airport services, shops & offers, on WhatsApp and on the terminal screens.
The airport that stands beside every passenger.
Byside turns every passenger moment into a conversation and every conversation into airport revenue. Live flight information, services and retail offers, delivered through the traveller’s chat app and across in-terminal touch kiosks. One AI backend. Your brand.
PRODUCT OVERVIEW
A unified passenger experience, across every touchpoint in the terminal.
byside is the passenger-facing product line of A-ICE: an intelligent platform that meets travellers where they already are in their chat app and at interactive terminal kiosks and powers a single, consistent conversation throughout the journey.
From boarding updates to lounge bookings, from wayfinding to last-minute concession offers, byside unifies information and commerce under the airport’s own brand, managed from one control dashboard.
Chatbots answer. byside converts.
And writes first when it matters.
01 · CHANNEL
Chat
No app, no download. Passengers scan a QR and chat in their own language: conversational, always available.
02 · CHANNEL
Totem
Interactive touch kiosks across the concourse that enhance the passenger experience: flights, services, shops and maps, one tap away, no queue.No app, no download. Passengers scan a QR and chat in their own language: conversational, always available.
Available on WhatsApp · Telegram · Messenger and any other messaging channel through our social-adapter layer. Same backend, same brand.
A · AI & DATA
Multi-agent AI
B · SERVICES
Every airport service
C · RETAIL
Search by meaning
REQUEST A DEMO
See byside on a
flight from your airport.
Book a 30-minute walkthrough. We’ll plug in a recent flight of yours and show the passenger journey end-to-end.
02 · Integration plan: AODB, PNR, retail
03 · Pilot roadmap and commercial model