Evolving Airport Operations for Tomorrow’s Challenges
The year 2024 is set to mark a significant recovery in global passenger traffic, with expectations to reach 9.4 billion
27 February 2024
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Milan Airports
Helping Airport Handling S.p.A. get a grip on ground-handling challenges with a targeted, integrated software solution.
At Milan Airports, one of Italy’s busiest airport networks with over 30 million passengers per year and peaks of 500 turnarounds per day, ground handling operations were causing a bottleneck in passenger processing. The legacy system, which relied on old-fashioned handheld devices, was hindering operations, especially for Italy’s flag-carrier airline, Alitalia. In order to upgrade and streamline ground handling operations, the main ground handler, Airport Handling S.p.A, turned to A-ICE’s A-HDB flights turnaround management system.
Built on web-based technologies, open platforms, and state-of-the-art frameworks, the A-HDB system delivers all the necessary functionality to manage turnarounds within a single, centralized package. This allows for real-time alerts and communication between more than 150 concurrent ramp agents and 20 back-office supervisors. A-ICE was able to seamlessly integrate the A-HDB system into the airport’s existing technology ecosystem.
“A-HDB was the solution to our needs,” said the Operations Manager of Airport Handling S.p.A.. “We now have a modern system, designed to manage efficiently our operations on the ground and provide better levels of service to our customers.“
“Underpinned by the right technology platform, ground handling challenges can be managed with efficiency, and staff can be empowered to perform at a higher level,” said Claudio Ferrari, Commercial Director of A-ICE. “The implementation of A-HDB at Milan Malpensa shows how this can be achieved, and we are delighted to have supported them on this transformation.“
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Hear It From Our Partners
Real experiences shared by global aviation professionals.
A-ICE's Weight And Balance System (A-WBS) has been used in Genova Airport, Italy. We find the system easy to use and quick to operate. From a user's point of view, the layout of the system allows to quickly find the information. High level of automation promotes time saving and less human errors.
The commitment, support, and expertise of the A-ICE team have been crucial in delivering the system enhancements necessary to accommodate our scheduled expansion to London Heathrow. A-ICE has consistently demonstrated a clear understanding of the specific IT challenges facing a growth business such as ours, and they have been able to answer those challenges through the straightforward implementation of effective, efficient technology.
A-HDB was the solution to our needs. We now have a modern system, designed to manage efficiently our operations on the ground and provide better levels of service to our customers.
The nature of the Weight And Balance System (A-WBS) allowed for a flawless training, easy to understand, within 4 hours everybody in the training class was able to balance an aircraft unaided.
The flexibility of A-ICE’s software and architecture confirmed that we made the right choice. The system is so fast and simple that it’s impressively easy to deploy and rapidly adopted by operatives at any station.
The Weight And Balance System (A-WBS) finally allows us to balance flights very quickly and with high quality. The system is simple and fulfills everything our airport needs.
The aftercare/support is admirable. A-ICE is very responsive and in constant communication. You feel that you have gained a member of your team with huge experience and always ready to point you in the right direction, whenever you are in doubt.
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