Evolving Airport Operations for Tomorrow’s Challenges
The year 2024 is set to mark a significant recovery in global passenger traffic, with expectations to reach 9.4 billion
27 February 2024
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Ground Handlers
Ground Handlers in aviation are specialized service providers responsible for various critical operations at airports, focusing on the handling of aircraft and passengers on the ground. This term encompasses a broad range of services essential for the efficient and safe functioning of air travel, including baggage handling, aircraft towing, cabin cleaning, aircraft refueling, catering, and providing passenger stairs or jet bridges.
Ground handling services are a vital component of the aviation industry, ensuring that aircraft are ready for departure and that passengers experience a seamless transition from the terminal to the aircraft and vice versa. These services are typically provided by third-party companies or, in some cases, by the airlines themselves or the airport authority. The scope of ground handling varies from airport to airport and depends on the size, capacity, and specific operational requirements of each facility.
Effective ground handling is crucial for maintaining on-time performance of flights, as delays in these services can lead to significant disruptions in the flight schedule. Ground handlers are also responsible for ensuring that luggage and cargo are loaded and unloaded efficiently and safely, maintaining the balance of the aircraft and adhering to weight limitations. Furthermore, they play a significant role in ensuring the safety and comfort of passengers, especially during boarding and disembarking.
A-ICE’s range of ground handling solutions offers technological tools that streamline various aspects of ground handling, for example, A-ICE’s Baggage Reconciliation System (A-BRS) ensures efficient tracking and management of baggage, significantly reducing mishandling and enhancing passenger satisfaction. By integrating cutting-edge technology into ground handling services, A-ICE enhances operational efficiency, reduces the potential for delays, and improves the overall passenger experience.
Discover how A-ICE’s innovative software solutions can optimize your ground handling operations, enhancing efficiency and passenger satisfaction. Contact us for more information and schedule a demo to see our products in action.
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Hear It From Our Partners
Real experiences shared by global aviation professionals.
A-ICE's Weight And Balance System (A-WBS) has been used in Genova Airport, Italy. We find the system easy to use and quick to operate. From a user's point of view, the layout of the system allows to quickly find the information. High level of automation promotes time saving and less human errors.
The commitment, support, and expertise of the A-ICE team have been crucial in delivering the system enhancements necessary to accommodate our scheduled expansion to London Heathrow. A-ICE has consistently demonstrated a clear understanding of the specific IT challenges facing a growth business such as ours, and they have been able to answer those challenges through the straightforward implementation of effective, efficient technology.
A-HDB was the solution to our needs. We now have a modern system, designed to manage efficiently our operations on the ground and provide better levels of service to our customers.
The nature of the Weight And Balance System (A-WBS) allowed for a flawless training, easy to understand, within 4 hours everybody in the training class was able to balance an aircraft unaided.
The flexibility of A-ICE’s software and architecture confirmed that we made the right choice. The system is so fast and simple that it’s impressively easy to deploy and rapidly adopted by operatives at any station.
The Weight And Balance System (A-WBS) finally allows us to balance flights very quickly and with high quality. The system is simple and fulfills everything our airport needs.
The aftercare/support is admirable. A-ICE is very responsive and in constant communication. You feel that you have gained a member of your team with huge experience and always ready to point you in the right direction, whenever you are in doubt.
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