Ensuring passenger confidence and an exceptional travel experience have always been top priorities for US airports. However, recent years have seen a decline in both areas, as industry research indicates. It’s time for airport technology to play a pivotal role in regaining passenger trust.
Embracing a novel approach
As the aviation industry navigates the recovery phase, many airport operators are reevaluating their future strategies. Armed with insights gained over the past few years, they’re exploring innovative ideas related to economic models, data management, and energy consumption.
This fresh approach calls for investments in infrastructure. Fortunately, the US government has initiated a grant program to support infrastructure modernization, marking a positive development. Smaller airports that have struggled with budget constraints now have the chance to discover cutting-edge technologies and reap their benefits.
In terms of expenses, fixed operating costs have long plagued traditional economic models. With an eye on future-proofing operations, airports are exploring alternatives like shorter contracts and streamlined in-house infrastructure.
Selecting the ideal airport technology
Determining the best technology can be a daunting and intricate task. It’s crucial to first understand your existing systems and their compatibility with potential integrations.
Identifying priorities is a significant aspect of the planning process. Certain key areas can benefit from the right technology and solutions, enhancing both airport operations and passenger experience.
The power of real-time, intelligent data
Data is an invaluable asset in the airport environment. The quicker it is processed and made accessible, the more useful it becomes for management systems.
By providing the right teams with access to real-time, intelligent data, you can transform it into a highly effective tool.
For instance, such data can help predict delays, enabling proactive resource allocation to address potential issues. Integrating smart FIDS solutions can boost passenger confidence by offering reliable, up-to-date information and minimizing potential delays.
Another example of data-sharing benefits lies in addressing one of the most common passenger complaints: baggage handling.
Improving baggage handling and reconciliation can dramatically impact passenger experience. Lost luggage can swiftly erode confidence, posing a problem for airports worldwide.
New regulations introduced in 2018 mandate passenger-baggage reconciliation before boarding and complete tracking throughout the journey. This includes interlining, which demands timely access to crucial baggage data.
Today’s groundbreaking airport technologies can automate compliance and revolutionize ground handling operations. Real-time baggage reconciliation solutions integrated with smart DCS provide seamless, secure access to essential data as needed.
Paving the way for a seamless passenger experience
These examples offer just a glimpse of the capabilities of modern airport technology. A truly seamless passenger experience may not be far off. While delays are inevitable in aviation, minimizing them and keeping passengers informed using the latest data can significantly restore confidence.
The aviation industry is propelling itself toward a smarter, more efficient future, and technology holds the key.
